The Kingdom where You belong!
Please read carefully the present document. It contains the Privacy Policy for customers of KINGS VALLEY EOOD (“the Policy”) and is aimed to explain the practices related to personal data processing in the context of the services provided and activities performed by the hotel. The Policy is drafted in compliance with the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the Regulation).
Art. 1. In connection with the provision of its services and performance of its activities, KINGS VALLEY EOOD, in its capacity as data controller, processes personal data of its customers – natural persons, as well as personal data of other individuals specified below (“Data Subjects”/ “you”), in compliance with the rules and principles under the present Policy.
Art. 2. KINGS VALLEY EOOD is a company with UIC 200285944, head office and registered address: 12 Viskyar planina str. ,Sofia 1000.,Bulgaria tel.: +359 883 253 638 email address: ,
VAT number: BG205948178.
Art. 3. (1) In connection with the provided services KINGS VALLEY EOOD processes information regarding the following Data Subjects:
(a) Natural persons visiting the website http://www.kingsvalleyhotel.bg/(the Website);
(b) Natural persons making reservations through the Website, in their name or on behalf of another natural person or legal entity;
(c) Natural persons using the services provided by KINGS VALLEY EOOD, including, but not limited to, hotel accommodation, restaurant and related services, provision of conference and event halls, etc., as well as natural persons representing or acting in another manner on behalf of legal persons using the said services;
(d) Natural persons who, on their own behalf or on behalf of another person, have addressed inquiries (including, but not limited, by email, fax, phone, using the Instant Messaging functionality on the Website and others), requests, signals, complaints or other correspondence to KINGS VALLEY EOOD;
(e)Natural persons concerning whom information is contained in inquiries, requests, signals, complaints or other correspondence addressed to KINGS VALLEY EOOD (including by phone or using the Instant Messaging functionality on the Website).
(2) Services provided by KINGS VALLEY EOOD may be ordered only by legally capable persons who are 18 years old or older.
Art. 4. The information (categories of personal data) concerning Data Subjects which is processed by KINGS VALLEY EOOD pursuant to the present Policy may include:
(a) Identification data: guest’s full name; date of birth; gender; nationality; national identification number (such as PIN for Bulgarian citizens) and/or ID document number; ID document date of issue; ID document date of expiry; country issuing the ID document; signature.
(b) Contact details: telephone number; email address; address.
(c) Information related to hotel accommodation: room number; floor; dates of stay (check-in date, check-out date); duration of stay (number of nights spent at the hotel); tourist package, if used; type of room preferences (smokers/non-smokers); VIP guest’s status;
(d) Additional information related to hotel accommodation at the customer’s explicit request: special requirements and preferences, including type of press, food and drinks; special requirements related to food products, drinks and other substances which should be avoided by the guest (regardless of the reason).
(a) Identification data: full name.
(b) Contact details: telephone number; email address; address.
(c) Data relating to payments and issuance of invoices: number, expiry date and holder of the credit/debit card; CVC code; name of the legal person; address of the legal person; VAT number and/or other tax or registration number (for sole traders and natural persons); authorization slips (signed).
(d) Information of preferences (at the customer’s explicit request): food and drink preferences; preferred payment method; specific requirements related to food products, drinks and other substances which should be avoided by the guest (regardless of the reason).
(a) Identification data: full name.
(b) Information regarding the discount which can be used with the respective loyalty card.
(a) Data processed in connection with accommodation booking: full name, email address; telephone number; country; number, expiry date and holder of the credit/ debit card; CVC code; number of rooms; number of guests, including number of adults and number of children; corporate code/ access code; code of the participant in an event and/or group accommodation; booking number; special offers and preferences (with explicit indication in the booking form); package data (e.g. Honeymoon package, special occasion package, Explore Sofia weekend package, etc.).
(b) Non-structured content from conversations with and inquiries to a booking agent through the Instant Messaging functionality on the Website.
(c) Information from log-in logs, server logs, Web Application Firewalls, and other devices falling in this category: date and time, IP address, URL, browser and device information.
Cookies: The operation of the Website requires the use of cookies. You can find a detailed description of the cookies used, their designation and the information which is processed by means of cookies in the Cookies Policy of KINGS VALLEY EOOD as follows:
The website uses cookies to enhance Your browsing experience and to analyse the website performance, traffic and audience.
Session Cookie, Persistent Cookie
Cookies are text files that let the website server store information on your device (computer, tablet, smartphone, etc.) during your visit (session cookies) and for following visits (persistent cookies). Cookies are stored by the browser according to the settings you select. The latter improve your experience during subsequent website visits. For example, if on a certain website, a popup ad show up and You close it, a cookie is being created to prevent the ad from popping up again on next pages (or next site visits) because You opted to close it. These cookies are deleted after a specified period of time or after deletion of your browsing history.
Third Party Cookies
We use cookies of third-party suppliers so as to maintain a proper functioning of their services.
Google Inc.
We use Google Analytics to track the overall website performance and to analyse the audience. You can deactivate GA cookies here: https://tools.google.com/dlpage/gaoptout
Oracle Inc.
We use AdThis Tools go give You an ability to share content from our website in social media, by mail, etc. You can deactivate AdThis cookies here: http://www.addthis.com/privacy/opt-out
Use of Triptease Services: We use third-party analytics services to help understand the way our website visitors use our website. In particular, we may provide a limited amount of your information (such as your room search, email address and name, should you provide these) to the Triptease Group ("Triptease") and utilize Triptease to collect data for analytics purposes when you visit our website to book a stay with us. As our joint data controller, Triptease analyzes your use of our website and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. We may also use Triptease as a medium for communications through live chat or automated messages within our website. Additionally we may take payments through Triptease's live chat widget Chat. Triptease does not retain any payment information and uses the third-party service, PCI-Booking, for such payments. For more information on PCI-Booking use of data see their privacy policy <https://www.pcibooking.net/privacy-policy>. For more information on the privacy practices of Triptease please visit https://www.triptease.com/privacy-policy/ and for more information about Triptease's use of cookies please visit https://www.triptease.com/cookie-policy/.
Cookies management
You can refine the settings of You browser so as to accept, deactivate or reject cookies. For more info please visit: www.allaboutcookies.org/ and www.youronlinechoices.eu/.
Art. 5. (1)Under the requirements of the applicable legislation, KINGS VALLEY EOOD applies security measures including the following technical and organizational means for access control, for ensuring the physical security against violations on the buildings and sites, and for protection of the life and health of citizens: security guards, alarm systems, a 24-hour video surveillance system of recording and storage devices.
(2) Video surveillance and video recording may be performed in publicly accessible zones and premises in the buildings of KINGS VALLEY EOOD, and in zones and premises with an exclusive access regime. There is no video surveillance in the guest rooms, WCs, recreation rooms, etc. The data of video surveillance activities are stored in a monitoring room with limited access and 24-hour security.
(3) Information boards are available at visible places to notify Data Subjects and other visitors that technical means for surveillance and control are used, and provide any other related information.
Art. 6. (1) Subject to the Data Subject’s explicit consent, KINGS VALLEY EOOD, respectively other companies related to or partners of KINGS VALLEY EOOD, may process the following personal data: names; telephone number; address; email address; information of the type and number of used and preferred services provided by KINGS VALLEY EOOD, and other data explicitly specified in the respective consent for the purposes of direct marketing, such as offering of goods and services, including goods and/or services offered by other persons, conducting inquiries and polls for the purpose of improving the quality of the services provided, etc., within the scope of the respective consent.
(2)Where personal data are processed for direct marketing purposes, the Data Subject shall be entitled at any time to object to such processing. In such cases, the processing of personal data for such purposes is terminated.
(3) The Data Subject shall be entitled at any time to withdraw his/her consent to the processing of his/her personal data for direct marketing purposes. In such cases, the personal data processing based on that consent is terminated.
(4) Profiling for the purposes of direct marketing may be carried out only based on the Data Subject’s explicit consent, subject to at least the following additional guarantees for their rights and interests: the right to human intervention by the data controller; the right to express their point of view and the right to challenge the decisions based on profiling. At present, KINGS VALLEY EOOD does not perform such processing of personal data.
Art. 7. KINGS VALLEY EOOD collects, stores, and processes the information described in Art. 4, 5, and 6 above for the purposes provided for in the present Policy and in the General Terms (the contract) for use of the services provided. Depending on the legal grounds for the processing, those purposes may be:
(a) purposes related to the compliance with legal obligations of KINGS VALLEY EOOD;
(b) purposes related to and/or necessary for the performance of the contracts concluded with KINGS VALLEY EOOD or for taking steps at the request of the Data Subject prior to entering into a contract;
(c) purposes related to the legitimate interest of KINGS VALLEY EOOD and third parties;
(d) purposes for which the Data Subject has given his/her consent to the processing of his/her data.
Art. 8. The purposes of personal data processing carried out by KINGS VALLEY EOOD related to the compliance with legal requirements include:
Art. 9. The purposes of personal data processing carried out by KINGS VALLEY EOOD related to and/or necessary for the performance of contracts or for taking steps at the request of the Data Subject prior to entering into a contract with KINGS VALLEY EOOD include:
Art. 10. The purposes related to the legitimate interests of KINGS VALLEY EOOD and third parties include:
(a) establishment, exercise or defence of legal claims of the persons specified above under items (1.1) and (1.2), including by legal proceedings and filing of complaints, signals, etc. with the competent state and judicial authorities;
(b) video surveillance and access control ensuring the security of KINGS VALLEY EOOD’s property, proving the compliance with applicable requirements, ensuring the physical security against violations on the buildings and objects, and protection of the life and health of citizens;
(b) taking actions for suspending the services provision in case of refusal of payment, violations of KINGS VALLEY EOOD’s established rules and policies, etc.;
(c) administration and handling of submitted complaints, signals, requests, etc.;
(d) collection of debts due to KINGS VALLEY EOOD, including by KINGS VALLEY EOOD’s property, proving the compliance with applicable requirements, ensuring the physical security against violations on the buildings and objects, and protection of the life and health of citizens;
(b) taking actions for suspending the services provision in case of refusal of payment, violations of KINGS VALLEY EOOD’s established rules and policies, etc.;
(c) administration and handling of submitted complaints, signals, requests, etc.;
(d) collection of debts due to KINGS VALLEY EOOD, including by execution proceedings and/or through assignment to third parties, as well as by transfer of debts to third parties (cessions) following the statutory procedure;
(d) submission of notary invitations.
(a) keeping a backup copy of the data in the internal information system regarding the current state of the hotel (occupation/ availability of rooms, obligations, etc.) in case of information systems failure;
(b) receipt, handling, and preparation of replies to submitted applications, requests, etc. which are not related to claims and complaints concerning the services used;
(c) survey of the customers’ satisfaction with the s execution proceedings and/or through assignment to third parties, as well as by transfer of debts to third parties (cessions) following the statutory procedure;
(d) submission of notary invitations.
(a) keeping a backup copy of the data in the internal information system regarding the current state of the hotel (occupation/ availability of rooms, obligations, etc.) in case of information systems failure;
(b) receipt, handling, and preparation of replies to submitted applications, requests, etc. which are not related to claims and complaints concerning the services used;
(c) survey of the customers’ satisfaction with the services;
(d) control, analysis, and optimization of the business processes for improvement of the quality of services.
(a) maintenance and administration of the Website;
(b) detection and repair of technical problems in the Website’s functionalities;
(c) taking measures against malicious actions against the security and normal functioning of the Website.
(a) administration and management of the services provided by KINGS VALLEY EOOD;
(b) quality management and control of the services provided;
(c) receiving feedback on the services provided.
Art. 11. The purposes of personal data processing based on consent given by the Data Subject include:
Art. 12. (1)KINGS VALLEY EOOD clearly indicates, where applicable and in the appropriate manner, whether the provision of the respective data and/ or documents is mandatory or constitutes a requirement necessary for the conclusion or performance of a contract, as well as the consequences from the refusal to provide such data.
(2) If needed, any Data Subject may request further clarifications at the premises of KINGS VALLEY EOOD or by addressing respective query to the contact details specified in Art. 23 of the present Policy.
(3) Any refusal to provide data and documents indicated as mandatory may prove an impediment to the provision of a service by KINGS VALLEY EOOD, to the satisfaction and execution of submitted requests, applications, signals, etc., which releases KINGS VALLEY EOOD from liability for default.
(4) Any refusal to provide data and documents or any provision of false data may entail failure to provide the respective services or suspension of the access to services provided by KINGS VALLEY EOOD.
(5) Data Subjects shall not provide KINGS VALLEY EOOD with any special categories of data within the meaning of Art. 9 and Art. 10 of the Regulation (namely: personal data revealing racial or ethnic origin, political opinion, religion or philosophical beliefs, trade union membership, genetic data, biometric data, health status, or sexual life or orientation of the natural person; and personal data related to criminal convictions and offences).
Art. 13. (1) In certain cases, the personal data processed by KINGS VALLEY EOOD are not collected and received directly from the Data Subject of the relevant data, but from third parties, such as:
(2) The persons under Para. 1, items 1-3 shall inform the Data Subjects whose data are provided to KINGS VALLEY EOOD of the fact of the data provision, the purposes and scope of such data provision, shall introduce the Data Subjects to the present Policy, and shall guarantee that they provide the data on valid legal grounds.
Art. 14. (1)For the purposes specified in the present Policy, KINGS VALLEY EOOD may assign data processing activities to third parties – data processors, in compliance with the requirements under the Regulation and the other applicable personal data protection rules.
(2) Where personal data are disclosed to and processed by data processors, such disclosure and processing will be carried out only to the extent and in the amount necessary for the performance of the tasks assigned by KINGS VALLEY EOOD.
(3) Data processors act on behalf of KINGS VALLEY EOOD and are obliged to process personal data only in strict compliance with KINGS VALLEY EOOD’s instructions. Data processors shall not be entitled to use or otherwise process the information for purposes other than for the purposes specified in the present Policy.
Art. 15. KINGS VALLEY EOOD does not disclose personal data concerning the Data Subject to third parties except where:
(a) competent state, municipal or judicial authorities;
(b) auditor;
(a) data processors as assigned by KINGS VALLEY EOOD;
(b) companies for accounts receivable collection.
(a) banks and payment services providers;
(b) postal and delivery services providers;
(c) KINGS VALLEY EOOD business partners such as: booking sites; travel agencies and other providers of tourist services or other supportive services such as car rental, taxi and other transport services, etc.
(a) state, municipal and judicial authorities;
(b) private and public judicial enforcement officers;
(c) lawyers;
(d) notaries public.
Art. 16. (1) KINGS VALLEY EOOD processes and stores information about the Data Subject until achieving the relevant purposes it is collected and processed for.
(2)KINGS VALLEY EOOD, in accordance with its internal rules and procedures, as well as the applicable legislation, processes and stores information about the Data Subject for the periods as follows:
Art. 17. (1) In relation to the processing of the personal data concerning him/her, each Data Subject has the following rights:
(a) to obtain confirmation as to whether personal data concerning him/her are being processed;
(b) to have access to the processed personal data and detailed information about its processing and his/her rights.
The right of data portability shall apply where both of the following conditions are met:
(a) processing is based on consent or contractual obligation; (b) processing is carried out by automated means.
The Data Subject shall have the right to have the personal data transmitted directly from KINGS VALLEY EOOD to another controller, where technically feasible. The right of data portability shall be exercised in a manner which does not adversely affect the rights and freedoms of other persons.
If such a decision, including profiling has been made with regard to the Data Subject, the latter shall be entitled to and shall separately be provided by KINGS VALLEY EOOD with meaningful information about the logic involved, the significance and the envisaged consequences of such processing for him/her, as well as how to exercise the rights under this item.
Art. 18. The Data Subject shall have the right to object, on grounds relating to his/her particular situation, at any time to processing of personal data concerning him/her, including profiling within the meaning of the Regulation, based on public interest, exercise of official authority and the legitimate interests of KINGS VALLEY EOOD or a third party. In these cases, KINGS VALLEY EOOD shall no longer process the personal data unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the Data Subject or where necessary for establishing, exercising or defending legal claims.
Art. 19. (1) The Data Subject may exercise his/her personal data protection rights by personally submitting a written request at the address specified in Art. 23 of this Policy or by sending a notary certified request by post.
(2)The request under Para 1 may also be exercised via electronic means, and for this purpose the same shall be signed by the Data Subject with a qualified electronic signature within the meaning of the Electronic Document and Electronic Certification Services Act and Art. 3 (12) of Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC; which is to be sent to KINGS VALLEY EOOD at the electronic address referred to in Art. 23 of this Policy.
(3)The Data Subject may exercise the rights relating to his/her personal data either personally or through an explicitly authorised person (with a power of attorney certified by a notary).
(4)Part of the rights may also be exercised through the functionalities available on the Website.
Art. 20. Any Data Subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State (EU/EEA) of his/her habitual residence, place of work or place of the alleged infringement if the Data Subject considers that the processing of his/her personal data infringes the Regulation or any other applicable data protection requirements.
Supervisory authority in the Republic of Bulgaria
Art. 21. Supervisory authority in the Republic of Bulgaria is:
Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Website: https://www.cpdp.bg/.
Art. 22. The scope of the rights of the Data Subjects as well as the obligations of KINGS VALLEY EOOD in relation to these rights may be restricted by way of a legislative measure under Union or Member State law to which KINGS VALLEY EOOD is subject.
Art. 23. The Data Subject may seek clarifications regarding the content, the grounds and the way of exercising his/her rights under this Policy, as well as any additional information regarding his/her rights regarding the processing of personal data by KINGS VALLEY EOOD on the following contacts:
Address: 89B, Vitosha Blvd, 1000 Sofia, Bulgaria
Telephone: +359 883 253 638
This Privacy Policy has been drafted by KINGS VALLEY EOOD in its capacity as data controller to fulfill its obligations to provide information to the data subjects under Art. 13 and Art. 14 of Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).